Can I exchange or return items?

Yes you may return or exchange items, however please note that fresh produce (perishables) is unfortunately excluded for exchanges and returns.

I received damaged goods, what now?

If your delivery is received with any damaged or defective items please contact our customer care as soon as possible.

How long do I have to return my items?

Non food products can be returned within 14 days if unused and in original packaging. The refund shall be processed once the items have been received and inspected by our quality control team at the farm.

What happens if I receive incorrect items in my order?

We attempt to fulfil your order accurately and in the unlikely event you receive an incorrect item, please contact our customer care team to arrange an upliftment of the incorrect items. You may request a refund or a redelivery of the correct item.

The redelivery of the correct item will be at no charge to you.

How long will a refund take?

Please allow 7 business days for a refund to be processed

What happens if my perishable items are not fresh?

We endeavour to fulfil your order with high quality fresh produce and we will pack your items in suitable packaging to maintain farm freshness. It is your responsibility to check your items immediately on delivery. If any product does not meet your expectations, please contact our customer care team.

Can you redeliver my order if I can’t be there at the scheduled time?

It is not ideal to redeliver perishables and we request you supply a delivery address where someone will be available during business hours to accept your delivery.

Non-perishables can be redelivered and will be subject to a redelivery fee in your area.

Please contact our customer care as soon as you foresee the need for a redelivery of your order.